Ride’ngo (“we,” “our,” or “us”) operates the Ride’ngo mobile application and related services. By using Ride’ngo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you create an account or use Ride’ngo services, we may collect:
- Full name
- Email address
- Phone number
- Profile photo (optional)
- Payment information processed securely through third-party payment providers
- Government-issued identification or driver verification documents, where required for identity verification, safety, fraud prevention, or compliance with applicable laws
Location Data
Ride’ngo collects precise location data to:
- Match riders with nearby drivers
- Provide navigation and trip routes
- Estimate pickup times and fares
- Support safety and fraud prevention
Location data may be collected while the app is in use.
Trip Information
We may collect:
- Pickup and drop-off locations
- Trip routes and distance
- Date and time of rides
- Driver and rider interaction data
Device and Technical Information
We may automatically collect:
- Device type
- Operating system
- App version
- Crash reports
- Usage analytics
2. How We Use Your Information
Ride’ngo uses collected data to:
- Provide ride-matching services
- Process payments
- Improve app functionality
- Provide customer support
- Verify identity where required for platform safety and account security
- Prevent fraud and promote safety
- Communicate important service updates
- Comply with legal obligations
3. Sharing of Information
Drivers
Your pickup location, name, and trip information may be shared with drivers to complete requested rides.
Service Providers
We may share limited information with trusted third-party providers for:
- Payment processing
- Cloud storage
- Analytics
- Customer support tools
- Identity verification and fraud prevention services, where applicable
Legal Requirements
We may disclose information if required by law, legal process, or a valid government request.
4. Payment Information
Payments are processed through secure third-party payment processors. Ride’ngo does not store full credit card information on our servers.
5. Identity Verification Information
In certain cases, Ride’ngo may request government-issued identification or other verification documents to confirm identity, support account security, help prevent fraud, investigate safety incidents, or comply with legal and regulatory obligations.
Any identity verification information collected by Ride’ngo will be used only for these purposes, stored securely, and accessed only by authorized personnel or trusted service providers who support verification processes.
6. Data Security
We implement industry-standard security measures to protect user data, including:
- Encrypted communication (HTTPS)
- Secure cloud storage
- Restricted access to personal data
7. Data Retention
We retain user data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
Users may request deletion of their account, subject to applicable legal requirements.
8. User Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent where applicable
Requests may be sent to the contact email listed below.
9. Children’s Privacy
Ride’ngo services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted within the application or on our website.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
Email: support@ridengo.com